dh777 Privacy Policy

1Scope and Application

This Policy applies to all personal data processed by dh777 in connection with your use of the Platform, whether you are a registered player, a visitor browsing without an account, or a person contacting dh777 via customer support. It covers data collected through the website, mobile browsers, and any other interface through which the Platform is accessed. This Policy does not apply to third-party websites that may be linked to or from the Platform; dh777 is not responsible for the privacy practices of third-party operators.

By continuing to use the dh777 Platform after this Policy has been updated, you confirm your acceptance of the revised terms. We encourage you to review this Policy periodically. Material changes will be communicated via a notice on the Platform or by direct notification to registered players where appropriate.

2Information We Collect

dh777 collects personal data in several ways: information you provide directly when registering or using the Platform, information generated automatically by your use of the Platform, and in limited cases, information received from trusted third parties. Specifically, we may collect:

• Identity and contact information: full legal name, date of birth, residential address, email address, and mobile phone number provided at registration.
• Identity verification documents: government-issued photo ID (such as National ID card or passport) and proof of address submitted during KYC verification.
• Financial data: payment method details (bKash number, Nagad number, bank account details), deposit and withdrawal history, and transaction records. Full payment card numbers are never stored by dh777.
• Gaming activity: bet history, game session data, account balance history, bonus usage, responsible gaming settings, and any self-exclusion or limit requests.
• Technical and device data: IP address, device type and operating system, browser type and version, session timestamps, pages viewed, and approximate geolocation derived from IP.
• Communications data: content of messages sent to customer support via live chat or email, feedback submitted through the Platform, and records of complaints or disputes.

3How We Use Your Information

dh777 uses collected personal data for the following purposes, all of which are necessary for the performance of our contract with you, compliance with legal obligations, or our legitimate business interests:

• Account management: to create and maintain your player account, verify your identity and age (21+ requirement), process deposits and withdrawals, and deliver the full range of Platform services.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and any other prohibited activities outlined in our Terms and Conditions.
• Responsible gaming compliance: to monitor gaming patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and deliver mandatory responsible gaming communications.
• Customer support: to respond to your enquiries, process complaints, and maintain records of communications as required for dispute resolution.
• Platform improvement: to analyse usage patterns and technical performance, improve existing features, and develop new services that better meet the needs of Bangladeshi players.
• Marketing and promotions: to send you promotional offers, bonus notifications, and relevant platform news — but only where you have opted in to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.

dh777 does not use your personal data for fully automated decision-making that produces legal or similarly significant effects on you without meaningful human review. If you have concerns about a decision affecting your account, contact our support team to request a human review.

4How We Share Your Information

dh777 does not sell your personal data. We share data only in the following limited circumstances and only to the minimum extent necessary:

• Payment processors: minimum financial data is shared with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway operators) solely to process your deposits and withdrawals. These providers are bound by strict data-processing agreements.
• Game providers: session identifiers and bet data are shared with certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) only to the extent required to deliver game services and record outcomes. No identity documents or full payment details are shared with game studios.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies or regulatory bodies where required by applicable law, court order, or to protect the rights and safety of dh777 and its users.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of dh777's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and given the opportunity to delete your account if you do not wish your data to be transferred.

5Cookies and Tracking Technologies

dh777 uses cookies (small text files placed on your device) and similar technologies such as local storage and session storage to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences such as language settings, responsible gaming reminder intervals, and display preferences, improving your experience across sessions.
• Analytical cookies: used to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify individual users.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of the Platform. Your browser's help documentation will explain how to manage cookie preferences for your specific browser.

6Data Retention

dh777 retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. Our standard retention periods are as follows:

• Account data: retained for the full duration of your account and for a minimum of five years after account closure, to comply with anti-money laundering and financial record-keeping obligations.
• KYC documents: retained for a minimum of five years from the date of submission, as required by applicable financial compliance regulations.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for two years from the date of last contact, unless connected to an ongoing dispute or legal proceeding, in which case they are retained until final resolution.

7Data Security

dh777 implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• SSL/TLS encryption for all data in transit between your device and dh777 servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls: only authorised dh777 personnel with a demonstrated need-to-know may access personal data, and all such access is logged and audited.
• Regular security assessments and monitoring of the Platform infrastructure for vulnerabilities and intrusion attempts.

While dh777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach likely to result in a risk to your rights and freedoms, dh777 will notify affected users without undue delay and will take all necessary steps to contain the breach and mitigate its effects.

8Your Rights

Subject to applicable law, you have the following rights in relation to the personal data dh777 holds about you. To exercise any of these rights, please contact our support team via live chat or email:

• Right of access: you may request a copy of the personal data dh777 holds about you, including information about how it is used and with whom it is shared.
• Right to rectification: if any personal data dh777 holds about you is inaccurate or incomplete, you may request that it be corrected. Correcting identity data may require you to resubmit KYC documentation.
• Right to erasure: in certain circumstances you may request that dh777 delete your personal data. This right is subject to legal retention obligations — transaction records required for anti-money laundering compliance cannot be deleted on request.
• Right to restrict processing: you may ask dh777 to restrict how your personal data is processed in certain circumstances, for example while a correction request is being investigated.
• Right to object to marketing: you may opt out of receiving marketing communications from dh777 at any time. This will not affect your ability to use the Platform or receive service-related communications.

9Minors and Age Verification

The dh777 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21. Age verification is a mandatory step in the registration process, and dh777 reserves the right to request additional documentary proof of age at any time. If dh777 discovers that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed immediately.

• dh777 uses technical and procedural safeguards to prevent underage access, including date-of-birth verification at registration and document-based KYC checks before first withdrawal.
• Parents and guardians who believe a minor may have registered with dh777 should contact our support team immediately via live chat or email. We will investigate and take action within 24 hours of receiving a substantiated report.
• Responsible gaming data, including self-exclusion lists and deposit limit records, is retained even after account deletion to prevent re-registration by excluded individuals.
• No promotional emails, SMS, or push notifications are sent to users who have not explicitly opted in to marketing communications. Age-verification failures at any stage result in immediate account suspension pending review.

10International Data Transfers

dh777 operates in the Bangladesh market and processes the majority of personal data within its operational infrastructure. In limited cases, data may be processed or stored on servers outside Bangladesh — for example, where a certified game studio or payment processor maintains its infrastructure internationally. In all such cases, dh777 ensures equivalent data protection safeguards are in place through contractual arrangements with the relevant service providers.

• dh777 does not transfer personal data to any jurisdiction that does not provide an adequate level of protection without first implementing appropriate safeguards such as standard contractual clauses or binding corporate rules.
• Where data is shared with game providers, only the minimum session and outcome data needed to operate the game is transmitted. No identity documents or full payment details are disclosed to game studios.
• Players who wish to understand where their data is processed may contact the dh777 support team to request further information about specific data processing locations relevant to their account.

11Policy Updates

dh777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will update the Last Updated date shown at the top of this page. For significant changes that affect your rights, we will provide advance notice via an on-Platform banner or direct notification to your registered email address where practicable.

Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the Platform and close your account. Archived versions of this Policy are available on request from our support team.

12Governing Law and Disputes

This Privacy Policy is governed by the laws applicable to dh777's operating jurisdiction. Any dispute arising from this Policy or from dh777's processing of your personal data that cannot be resolved through our internal complaints process will be subject to the jurisdiction of the competent courts of the relevant jurisdiction.

If any provision of this Policy is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

13Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dh777 handles your personal data, please contact our dedicated support team. All privacy requests are handled with strict confidentiality and will receive a response within a reasonable timeframe.